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Company Reviews

A Closer Look at Timo’s

Word travels fast. For us, that’s a good thing. That’s because the more people who hear about Timo’s reputation for providing flawless installations, high-quality product lines and customer-focused care that exceeds our clients’ expectations, the slimmer the chances are that Southern California homeowners will settle for less than they deserve by choosing the wrong HVAC company.

Haven’t heard the talk of the town yet? No worries! Take a look below at what others have to say about working with us.

We returned to the desert to find no A/C and the temperature in the 90's. Timo's A/C responded right away and was at our home in an hour. We had an exceptional experience working with everyone and our new heat pump was being installed within 30 hours. Their customer service is what all service providers should strive for.
Kathy Cummings
05:05 19 Oct 19
We found Timo’s by checking review sites after our ac decided to go out 2 months after we closed on our second home here in Palm Springs and 2 days before 8 family members arrived for our first 4th of July and housewarming here in the desert. We were thrilled as you can imagine when they were able to come out almost immediately (in the one teens as you might expect) and get us up and running in a matter of hours. We’ve been loyal customers ever sense and they’ve been stellar service providers for going on 9 years now. We use their annual service plan with their friendly and very necessary reminders for us. This way we never forget to keep our system clean and running smoothly for all seasons. Our technicians have been super courteous, professional, knowledgeable, timely, communicative and efficient. Highly recommend!
Debra Kelley
18:45 15 Oct 19
Timo’s tech named Andrew was great. Honest, not a crook didn’t try to over sell or say we needed things we didn’t need. Our former service was not honest and no “Comfort”. Timo’s is honest!! Hard to find in the desert. Great work, super honest!! I’m so glad we found them.
Bruce E. Newmark
21:12 10 Oct 19
Timo’s did an excellent job for maintenance of my furnaces and filters. Oscar was on time, efficient, thorough, and informative. He serviced my units, cleaned everything and made recommendations of what I might need in the future. There was no hard-sell, only things to consider. He explained what he did and why, making sure everything was spotless when he finished. I will see him again in 6 months when he services my air conditioners.
Ted Belch
23:44 01 Oct 19
We just replaced an air conditioner and furnace, as well as all our duct work. Chris Dalton from Timo's Air Conditioning & Heating came out to inspect the equipment and duct work and then explain our options. Chris was thorough and explained each option well. I appreciated his patience and never felt rushed or pressured, and he was helpful in getting our financing worked out. I'd happily recommend Timo's to anyone. The teams who came to install the equipment and ducts were friendly and professional. People arrived when expected and left things clean. Our house is definitely more comfortable now!
Drew Monaghan
17:37 19 Sep 19
I liked the service man Andrew. He explained what he was during. Very nice, and treated me like he was a friend. Happy with service and price.
Marcello Clay
15:26 04 Sep 19
Our neighbors recommended Timo’s when our air conditioner wasn’t quite reaching the number we set the thermostat at. I was surprised when I called and they had an appointment for the very next day! Jason was the tech. He was very nice, quiet and efficient. Diagnosed the issue, gave me some options, and took care of things. My toddler didn’t even wake up from his nap during the visit. I signed up for their twice a year maintenance option.
Erin Havel
22:27 16 Aug 19
Called in the late afternoon because our AC was only blowing hot air. The person answering the phone was very courteous and professional, she put me on hold to check how soon a tech would be available. After a very brief hold, she came back on to tell me a tech would be available within the hour. Ten minutes later I got a call from the tech saying he was on his way. Jason was at out door 10 minutes later and promptly diagnosed our issue and repaired it. Amazing service and great people!Thanks!
Al Castro
01:02 15 Aug 19
The installers were knowledgeable and did not dilly-dally when it came to getting the job done. So far everything seems good, I'm getting cool air (so nice). The only negative comment I have is that both the inside wall mount blower and the outside condensing unit were not placed straight. The inside blower looked at an angle, I had the tech correct it (as best as he could). Also, the outdoor condensing unit was installed 1-1/4" off from front to back. The tech removed the screws holding the unit in place, straightened it to an even distance from the house and replaced the screws. Thank you for getting this job done. You have professional, courteous techs.
Ed Sanchez
02:33 13 Aug 19
I contacted Timo's on a Thursday about installation of a mini-split in my garage. A representative came to my house the same afternoon to discuss the system and give me a quotation. I accepted later that day via email, and installation was completed the next Monday! The installers were very friendly, knowledgeable, and cleaned up afterward. I like that Timo's sends me texts and emails saying when they are coming and that they are on the way, etc. I strongly recommend Timo's!
Alan Rupert
01:33 06 Aug 19
Timo’s sales (Chris) and installation crew is the best I have ever seen and I have used other companies before. They are dependable and very friendly starting with the office and Installer.Their workmanship is a true 5 stars Company.You can’t go wrong using Timo’s if you need the job done.
Wolfgang Goetting
03:40 18 Jul 19
Great service. My A/C was out all night, so the next morning, they came out right away. The A/C was serviced fast and my tech was very knowledgeable and kind enough to explain what was needed. Highly recommended!!!!
Diane A. Cora
20:13 13 Jul 19
I was very pleased with the service I received from this company. The tech was great. He was prompt, professional, knowledgeable and honest. The issue I was having with the air conditioning was resolved quickly. Great service.
Brenda Holcomb
04:00 10 Jul 19
Great prompt service with a smile! 😁 We're very impressed not only with their five-star Yelp rating, which was one of the decision-making points in choosing Timo's, but also with the fast, efficient, and very friendly service that we received. Tracy, the office manager, was on-point in handling our urgent need to resolve our AC outage, and Oscar the technician showed up promptly and quickly fixed AC unit. I would certainly use Timo's again and HIGHLY recommend them to anyone looking for the best AC service in the desert. Thanks!👏
Kevin Pugmire
19:16 26 Jun 19
Great customer service and fair prices. Excellent communication from first inquiry to job completion. On time, friendly, and honest service techs. I highly recommend Timo’s.
Steven Hanson
18:26 21 Jun 19
Consummate professionals. Knowledgeable, fast and reasonably priced for top tier equipment. Made suggestions to improve the system that made a huge difference. No other company that gave me bids even came close to mentioning anything like this. Highly recommended!
Jason McDade
17:52 19 Jun 19
Outstanding service! Prompt courteous and friendly staff. Everyone who I came in contact with was very helpful knowledgeable and competent. A very pleasant group of people to deal with. I highly recommend them!
Cynthia Vaughan
22:28 10 Jun 19
First, let me say that this was my first time working with Timo's so there is no other history with them. The sales rep and engineer who came out to the house was very thorough, informative, and helpful in assessing my needs. Once I had decided to go with them and signed the contract we were able to schedule the work very quickly. The guys who came to do the installation were friendly, courteous, and spent the day getting the job done without wasting any time. I spoke with five different well known companies getting my proposals and feel very confident that I made the right choice.
Mark Demry
00:24 20 May 19
If you’re looking for an outstanding HVAC company look no further. Timo’s is the best. Our experience with the entire Timo’s team was stellar. They were honest & trustworthy which is rare these days. The sales consultant & services manager and the installers were all a pleasure to deal with as was the receptionist who coordinated the install for us. When a slight problem occurred with the install the service manager stepped in and handle the situation with efficiency and calm. The outcome for us was really positive. We are so pleased with our new heat pump & air handler. Whatever your heating & cooling needs are I truly believe Timo’s team has the best solution & product out there, they can work with every budget & they have competent installers who do a clean job!
Christel Lee
17:09 17 May 19
Marcus, Tom and Jack were supreme. So professional and so efficient. Installed in less time than they quoted. Great unit. Our house is spotless. What more could we say?
Pete Greeson
02:27 19 Apr 19
We’ve trusted no one else for the last 5 years and have NOT been disappointed with Timo’s yet. We had a new AC and furnace system installed this week. From Marcus, our service person, to Tom and Jack, our installers, the professionalism can’t be compared. Perfect system and they cleaned up after so you wouldn’t know they were here. They also gave us temporary portable units, so we were comfortable in between. Excellent!
Anne Greeson
01:58 19 Apr 19
I got a next-day appointment (not an emergency). The technicians came on time and fixed the problem quickly for a fair price. I appreciate the company’s technology for communication with the customer. No vague windows of time. They even sent me a picture and bio of the tech before he came to the house.
Mark Fearnow
21:57 18 Apr 19
Andrew did a fine job repairing my a/c and worked until after dark (9:30 pm) to complete the job. He explained what caused the problem and what he needed to do to fix it. I really appreciate his knowledge and courtesy. Timo's Air Conditioning & Heating is the best.
H. Joseph Trautman
05:03 09 Apr 19
The staff at Timo's are very professional and efficient. We called on a Saturday and said the issue could wait until Monday, but within a few minutes a technician called back and said he would be right over. He diagnosed the problem and provided a suggested repair, asking if we wanted to proceed and did an excellent job making the repair in a timely and cost-effective manner. Will definitely use Timo's again.
Darryl Drohomerski
18:50 24 Mar 19
Got a text yesterday to schedule my maintenance, perfect timing too, they were able to get me in on one of the days off, the technician called before arriving and was on time. Even put the shoe covers on before entering my house. Took care of the maintenance no problems of course since it’s only 6 months old. Changed the filters and he was off. So far I couldn’t be happier with this company.
Zac Sprenger
03:10 01 Mar 19
Excellent customer service. Technicians arrived on time, were friendly, courteous and knowledgeable. Timo's installed a Nest Thermostat and found that the mother board on our furnace was damaged. Part was ordered and installed the next day and all is well. I would highly recommended this business to anyone.
rudysanfran
17:00 18 Feb 19
Great customer service. Chris the representative that came to our home was very knowledgeable. Technicians were efficient and worked diligently to finish the job on time. We had four different quotes and decided on Timo not because they were the cheapest but because they provided the service and follow-thorough we wanted for our investment.
Alberto Garcia
19:47 17 Feb 19
Timo’s came highly recommended to me and I will pass that same high recommendation along. They have replaced six A/C - heating systems in my neighborhood. We’ve all been very pleased with their professionalism and efficiency. They were very careful about keeping things clean and not causing any damage. Mark and his crew were personable and pleasant to deal with. I wouldn’t hesitate to refer my friends to Timo’s.
ld roesle
22:01 14 Feb 19
This was our first experience with Timo's. Eddie was excellent and provided knowledge we needed for both the heating and air services we will need. This was not explained when I called corporate but Eddie did a great job of explaining they will need to come back just before summer to service the A/C. We had a very good experience because of Eddie and look forward to him returning to service the A/C part of our unit just before June.David P.
David Passarell
22:32 06 Feb 19
Customer Satisfaction Survey

Complete customer satisfaction is our No. 1 goal. Because of this, we value all feedback. So, if you were happy with your service, we’d love to know! Or, if you have any suggestions, we’d love to hear that, too. Help us better serve you by filling out our customer satisfaction survey. To show our appreciation for your participation, after you complete our survey, you’ll receive a $50 coupon for use on future service work.

Awards & Accolades

We’re setting the town abuzz. Not just because of our customer reviews. Our awards and accolades are noteworthy, too. From our high-quality products to our dependable services to our experienced techs, our company exudes a commitment to excellence. Of course, complete customer satisfaction is the ultimate reward in our eyes. But, we’re extremely honored to receive these prestigious awards and accolades.

Financing

Financing Options

An easier way to pay is just a click away!

10% off all repairs

For all online customers.

Not valid with any other offer, must be presented at time of service, excludes Timo’s preferred customer maintenance plans.

Timo’s Air Conditioning & Heating
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